Shipping & Delivery Policy

At Kasli-Jewels, we are committed to providing a smooth, reliable, and convenient shopping experience. Please review the following Shipping & Delivery Policy for complete information regarding the processing and delivery of your orders.

1. Shipping

We offer free shipping on orders above ₹399.

Orders are generally processed and dispatched within 24–48 hours after the order is received. Processing and dispatch times may vary depending on the product ordered, order volume, and the time at which the order is placed.

If there is any unexpected delay in dispatching your order, we will make reasonable efforts to keep you informed.

2. Delivery Time

Once your order has been dispatched, we aim to deliver it within 5–8 working days.

Actual delivery time may vary depending on your delivery location, courier availability, weather conditions, transportation issues, or other circumstances beyond our control.

In case of an unexpected delay, we will make reasonable efforts to inform you and provide an updated estimated delivery timeline.

3. Delivery Charges

We provide free shipping on orders above ₹399.

For orders below ₹399, applicable shipping charges, if any, will be displayed or communicated to you before you complete your purchase.

4. Delays Beyond Our Control

While we make every effort to deliver your order within the estimated timeframe, certain circumstances beyond our control may result in delays. These may include:

• Adverse weather conditions

• Transportation or logistics disruptions

• Natural events

• Public holidays

• Operational issues with courier partners

• Other unforeseen circumstances

In such situations, we will make reasonable efforts to keep you updated regarding the status of your order.

5. Working Days

For the purpose of calculating processing and delivery timelines, Saturday, Sunday, and public holidays are not considered working days.

6. Order Tracking

Once your order has been dispatched, tracking details may be provided to you through the contact information associated with your order, where applicable.

7. Contact Us

If you have any questions regarding your order, shipping, or delivery, please contact our customer support team through the contact details provided on our website.

Thank you for choosing Kasli-Jewels.